Legal Information & Terms

Last updated: April 2026

1. Company Information

Himalaya Soul™ is operated by:

Himalaya Soul OÜ
Tornimäe tn 5
10145 Tallinn
Estonia

Registration number: 17430213
VAT number: EE102954151

Contact: contact@himalaya-soul.com

This website is hosted by Shopify Inc.

2. Scope

These terms govern the use of this website and the purchase of products offered by Himalaya Soul.

By accessing this site or placing an order, you agree to these terms.

3. Products

Himalaya Soul offers handcrafted acoustic instruments and digital audio products.

Each physical instrument is individually made. As a result:

  • slight visual variations
  • natural differences in resonance and harmonic response

may occur and are considered normal characteristics, not defects.

Audio previews are provided for illustrative purposes only.

4. Orders

All orders constitute an offer to purchase.

We reserve the right to accept or refuse any order.

An order is confirmed once payment has been successfully processed and a confirmation email has been sent.

5. Pricing & Payment

Prices are displayed in euros (€).

Prices may be modified at any time prior to order confirmation.

Unless otherwise stated, prices include VAT where applicable.

Payment must be completed in full at the time of order.

6. Shipping

Orders are typically prepared within 2–5 business days.

Estimated delivery times after shipment:

  • France: 2–4 business days
  • European Union: 3–7 business days

Shipping is offered free of charge.

Delivery times are estimates and may vary depending on the carrier.

7. Right of Withdrawal (EU Customers)

In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, you must contact us at:
contact@himalaya-soul.com

Returned items must:

  • be unused
  • be in original condition
  • be returned in original packaging

8. Returns & Refunds

Return shipping costs are the responsibility of the customer, except in cases where:

  • the item was damaged upon arrival
  • or an incorrect item was delivered

We recommend using a tracked shipping method.

Once the returned item has been received and inspected:

  • refunds will be issued within 14 days
  • refunds are made using the original payment method

Shipping fees are non-refundable unless the return is due to our error.

9. Non-Returnable Items

The following items cannot be returned:

  • digital audio products
  • downloadable content
  • gift cards

10. Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery and provide:

  • your order number
  • a description of the issue
  • clear photos of the package and item

We will assess the situation and provide an appropriate solution.

11. Legal Guarantees (EU)

All products are covered by the legal guarantees provided under European law:

  • Legal guarantee of conformity (2 years)
  • Guarantee against hidden defects

These rights apply independently of any commercial policy.

12. Liability

Himalaya Soul™ shall not be held liable for:

  • indirect or consequential damages
  • delays caused by carriers or external factors
  • misuse of products

Our liability is limited to the amount of the order.

13. Intellectual Property

All content on this site (text, images, audio, branding, design) is the property of Himalaya Soul OÜ.

Any reproduction or use without prior written consent is prohibited.

14. Privacy

Personal data is processed in accordance with our Privacy Policy.

15. Dispute Resolution (EU)

In accordance with EU regulations, you may access the online dispute resolution platform:

https://ec.europa.eu/consumers/odr/

16. Governing Law

These terms are governed by the laws of Estonia.

Any disputes shall fall under the jurisdiction of Estonian courts, unless otherwise required by applicable consumer protection laws.